Terms of Service

Version 1.2. Updated 2026-10-26; applies from publication.

About PetBesideUs

PetBesideUs is operated by Kyson Chen. These terms describe use of the website and its photo-to-portrait service. Portrait creation is publicly available without an account. An explicitly labelled simulated preview does not create a real portrait or complete a purchase.

The service creates AI portraits of pets and people with their pets. A purchase is a one-time digital download of the exact portrait versions selected from already generated results, rather than a subscription or a commission for an unspecified future image. A test payment does not represent real payment collection or approval of the service by a payment provider.

Using the service without an account

You do not need to register or log in. Private creations are linked to the visitor credential in the browser that made them. An email address is a contact address, not proof of identity or a way to claim someone else's creation. There is no account-based history or recovery by email.

Keep access to your browser and any private links safe. A Gift link gives anyone holding or receiving that link access to the portraits included in that Gift, without the sender's browser credential. It does not give access to the sender's original uploads, other creations or other orders. Share a Gift link only with people you intend to see its contents.

Photos you provide

Only upload photos you have the right to use, and obtain the necessary permission from the people shown. Uploading does not transfer ownership of your original photos to PetBesideUs.

You may upload your own photos or material you are authorised to use with the explicit permission of the people depicted. Do not upload another person's photo without their consent. Permission to use a photo does not permit prohibited deepfakes or other uses described in the Acceptable Use chapter below.

By submitting photos for a portrait, you ask us to process them for the service: checking whether they are usable, generating the requested portraits, storing the source photos and results privately, and providing the requested preview, delivery or Gift when those features are available. This processing includes the providers described in the Privacy Notice. It is not permission for us to publish or publicly distribute your source photos for unrelated purposes.

The Privacy Notice explains the approved retention policies, providers and remaining verification limits. An access period is not a deletion date. Contact us with questions about your data; there is no self-service creation deletion screen.

Respecting private access

Do not try to obtain another person's private files or access credentials without permission, or interfere with the service.

Purchases and delivery

Digital portraits are offered through one-time purchases. A simulated checkout, a test payment or a preview does not mean a live purchase has been completed. We do not describe subscriptions, memberships or credit balances as part of the current service.

The following rules apply to purchases. After payment is confirmed, we provide downloads of the portrait versions you selected. The download and Gift access periods are described in the Privacy Notice; an access period is not a file deletion date.

Paid downloads last 30 days from successfully confirmed payment. Gift access lasts 30 days from the sender's first Send. Opening or recovering either access does not restart its period. A new Gift must be created and first sent within the order's download period. A valid sent Gift retains access to its exact included versions until its own expiry even if the order's download period ends first.

The approved paid-file policy keeps the associated source photos, previews and original portrait files for 90 days from successful payment, with protection for files still needed by a valid Gift or another protected creation. This does not extend download or Gift access. Physical clean-up and its verification limits are described in the Privacy Notice.

Payments are processed by Waffo Pancake through its separate hosted checkout. The website creates an anonymous checkout using order and price information and a buyer contact email. For a purchase, check the payment terms, seller information and price shown at checkout.

Technical problems and refunds

If a technical problem prevents delivery, we first try to restore the selected downloads. If access has not been restored within 24 hours of the first recorded fault, we offer a refund of the amount paid for the affected, undelivered items. Verified duplicate charges or non-delivery are refunded for the corresponding amount.

Contact support@petbesideus.com with your order reference and a description of the problem. We usually respond within two business days. Refund requests are reviewed and handled through the payment platform; there is no automatic or self-service refund feature. Refund arrival times depend on the payment provider and your bank.

Cancellation and refund rights for digital content follow the payment platform's rules and applicable mandatory consumer rights. These terms do not impose a blanket no-refund rule or remove rights provided by law.

The ordinary support response period does not extend the 24-hour technical-fault recovery period. A subjective preference about an AI image does not remove these delivery, refund or mandatory rights.

Acceptable Use Policy

This chapter applies to photos and other information you submit, generation requests, generated portraits, and their use or sharing through downloads or Gift. Use the service lawfully and respect other people's rights. The following categories are prohibited:

1. Pornography / NSFW: pornography, explicit sexual content, sexual exploitation, or nudifying a person in a photo.
2. Violence / gore: graphic injury, gore, or content promoting or facilitating violence, terrorism, or self-harm.
3. Hate speech: hateful or dehumanising content, threats or incitement to violence against people based on protected characteristics.
4. Child-unsafe content / CSAM: child sexual abuse material, sexualisation of minors, grooming, or other exploitation or endangerment of children. Do not submit such material, including as an example in a report.
5. Deepfakes / impersonation: do not swap one real person's identity or face with another's, transform someone into another specific real person, nudify or sexualise a real person, or composite real people into a fabricated sexual or romantic intimate scene. Do not use a portrait to impersonate someone or mislead others into believing a fabricated statement, action, event or endorsement is real. Consent does not permit these prohibited uses. Authorised artistic portraits within the permitted scope below are not prohibited merely because their setting or pose is imagined.
6. Copyright / trademark infringement: using photos, characters, logos or other protected material without the rights or permissions required for the intended use, or falsely suggesting a rights holder's endorsement.

Do not use the service for fraud, harassment, privacy violations, unauthorised access, or attempts to bypass safety restrictions. Review an image before sharing it and make its AI-generated nature clear where needed to avoid misleading others.

Our service permits AI-created pet portraits and, with the photo rights and explicit consent required above, artistic portraits of people with their pets and family groups in the styles offered on the website. These may use imagined settings, poses and ordinary non-sexual family interactions, including holding hands, touching a shoulder or back, or sharing an object. They are creative representations, not records of real events or endorsements. This permission does not extend to the prohibited uses above. It defines what PetBesideUs permits under this contract; it does not establish a payment provider's acceptance of these features.

Models and checks

Portrait generation uses fal's endpoint openai/gpt-image-2.5/flare/edit, which fal describes as OpenAI GPT Image 2.5. Photo suitability checks use DeepSeek deepseek-flash to assess image quality, recognise people, cats or dogs, and check the subject-count requirements of the selected mode. The Privacy Notice explains how these providers process photos and the retention limits.

Reporting and review

Report suspected prohibited content, impersonation or infringement to support@petbesideus.com. Give the creation or order reference if known, where you encountered the content, the category of concern and the basis of your claim. Do not send passwords, access credentials, full card details or illegal imagery. We may ask for the minimum additional information needed to verify a report or a rights claim through a suitable private channel.

Kyson Chen handles reports and requests for reconsideration. We usually respond within two business days; reports indicating child exploitation or imminent harm receive priority when received. This is not a promise of round-the-clock monitoring or a fixed resolution time. We check the available records, the content concerned and the relevant permissions; a report alone is not proof of a violation. We record the decision and any authorised action, and explain the outcome to the affected person where appropriate without disclosing another person's private information. You may request reconsideration at the same address with the reference and any relevant correction or evidence.

Restrictions, duration and existing purchases

These terms apply while you use the service; existing delivery, refund, privacy and mandatory legal obligations continue where relevant after use ends. You can stop using the website at any time. Stopping use does not automatically delete files or cancel an order.

Where a violation is verified, we may refuse the affected request. Restriction of an existing portrait or Gift requires an authorised, recorded decision using the controls actually available; it is not an automatic consequence of receiving a report. We limit an action to the affected content and access as far as the available controls allow. We do not operate user accounts or credit balances and do not impose account bans or confiscate balances.

Unrelated lawful paid portraits and valid Gifts keep their agreed access and file protection. If the affected content cannot lawfully remain available, we may restrict that content once the necessary control is available and authorised, and review the related payment and Gift individually. A violation is not a blanket forfeiture of money already paid. Refunds follow the Technical problems and refunds section, payment-platform rules and mandatory rights. Existing controls do not provide automatic partial-refund access changes; we must not revoke an entire order merely to act on one affected item without reviewing its other entitlements. Downloaded copies cannot be recalled. Retention and deletion follow the Privacy Notice; this policy does not authorise indefinite retention of photos as violation evidence.

AI results and availability

AI portraits may change details, likeness, anatomy or composition and may not match a subjective expectation. Review the generated versions before choosing what to buy. We do not guarantee a particular artistic result, uniqueness, or uninterrupted availability of the website or its third-party providers. Subject to the delivery and refund commitments above and rights that cannot lawfully be excluded, the service is provided as is and as available. Provider outages do not remove our obligations concerning paid delivery or refunds. Portraits are creative images, not proof of real events or professional advice.

Responsibility and mandatory rights

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability or consumer right that applicable law does not permit us to exclude or limit. The delivery and refund commitments above remain in force. These terms do not set a monetary liability cap or exclude categories of recoverable loss; responsibility is determined under applicable law.

Applicable law and disputes

These terms do not select a governing jurisdiction, exclusive court or mandatory arbitration. Applicable law and any mandatory consumer protections determine the parties' rights and available remedies. You can contact support about a dispute; doing so is not a condition for exercising a statutory or payment-platform remedy.

Updates and contact

We will update this page, its version and effective date when these terms change. Changes will not retroactively reduce agreed delivery periods, valid Gift protection or refund rights for existing purchases. We do not promise a fixed advance email-notice period. Any additional notice or consent required by applicable law will be respected.

Questions about the service or these terms: support@petbesideus.com. Operator: Kyson Chen, operating as PetBesideUs.